General terms and conditions of Störtebeker Festpiele GmbH & Co. KG for the sale of admission tickets and the visit of the Störtebeker Festpiele in Ralswiek/Rügen
1. Scope of application
The following General Terms and Conditions (GTC) apply to orders and the purchase of tickets for the Störtebeker Festpiele and regulate the legal relationships between the visitors of the Störtebeker Festpiele and the Störtebeker Festpiele GmbH & Co. KG (hereinafter referred to as "we" or "SF"). They also apply to tour operators and ticket sales companies, unless otherwise agreed in individual cases.
The currently valid version of our GTC is to be found under https://stoertebeker-karten.de/terms-and-conditions/ and can be saved or printed out. We do not recognise any conditions of the buyer/visitor that deviate from these, unless we have expressly agreed to them in writing.
The buyer ("you") shall ensure that the regulations on access, conduct on the premises of Störtebeker Festspiele as well as on image and sound recordings are made known to all those to whom he passes the tickets.
2. Störtebeker Festspiele and Eagle Show
2.1 Every year we organise the open-air theatre productions of Störtebeker Festspiele and are responsible for their realisation.
2.2 In the pre-program you can experience a performance with and about birds of prey ("Eagle Show"). Tickets for the Eagle Show are only available in combination with the purchase of tickets for the theatre performance. The organizer - and thus the person responsible - of the Eagle Show is not us, but the falconer, currently the falconry Volker Walter, Osteroder Str. 45, 47259 Duisburg. The tickets you purchase for the Eagle Show will be procured on behalf of the falconry.
3. Ticket Prices
3.1 The ticket prices for the theatre performances and the Eagle Show can be found on our website and at the box office. They include the statutory value added tax and are exclusive of any system or processing fees, as explained below or during the booking process.
3.2 If we grant discounts for children, these discounts apply up to and including the age of 15 years. Children up to 4 years of age are admitted free of charge if they do not occupy their own seat and are placed on the lap. Children must carry a child's ID card when entering the event site to prove their age. Group discounts are available from the purchase of 21 tickets for performances from Monday to Friday in the seating groups I - V. There are no group discounts on Saturdays.
4. Purchase of tickets and vouchers
Tickets for the theatre show and the eagle show can be purchased from October for the next season as follows:
4.1 Box office in Ralswiek
Sales at our box office take place during the stated opening hours and at the published prices without surcharge of system or handling fees.
4.2 Internet, written and telephone ticket orders
For purchases via our website https://stoertebeker-karten.de, for written orders or via our telephone ticket sales department, we charge system fees of 1.00 Euro incl. VAT per ticket or voucher. A one-time processing fee of 4.00 Euro incl. VAT per order will be charged for the deposit of tickets or vouchers at the box office or their dispatch by mail. On the day of the desired performance, ticket sales via website or telephone are no longer possible. In the case of written orders, we will send you an order confirmation by post or e-mail with details of the reserved seats and the total price.
4.3 Ticket purchase and reservations for groups
Groups of 21 persons or more receive a 10% reduction on the ticket price for performances from Monday to Friday in seat groups I - V. There are no group reductions on Saturdays.
We will gladly reserve your tickets for you. A reservation is valid until 6 weeks before the booked performance day at the latest. By then you must have transferred the full amount to our account. If the payment is not received on time and in full, the reservation expires and the tickets are put back on sale. In this case we will refund any partial amounts paid. An extension of the reservation is not possible.
After receipt of your payment we will send you the tickets by post. Paid but not needed tickets can be returned up to 4 weeks before the performance, stating your IBAN. The tickets to be cancelled must be submitted to us in original by the deadline. We will transfer the difference to your account. If you return so many tickets that you have less than 21 tickets left, the discount will not apply. In this case, the excess amount will be refunded by offsetting the difference against the full ticket price. We cannot grant exceptions.
We charge system fees of 1.00 Euro incl. VAT per ticket and a one-time processing fee of 4.00 Euro incl. VAT per order. When ordering tickets, please indicate the maximum number of tickets required.
For repeat orders received after invoicing and payment of the first order, we do not grant group discounts, unless you reorder 21 or more tickets.
If a tour guide accompanies a group of 21 or more persons, he or she will receive a free tour guide ticket in the same seat group as the accompanying persons. Please indicate this when making your reservation.
For each bus you will receive a voucher for the bus driver, which includes free entry in the unnumbered area (seat group VI), a snack of your choice and a drink. This voucher will be enclosed with the paid tickets. Please hand the voucher over to the driver on departure.
4.4 Other points of sale
Other outlets also charge system fees and possibly other sales fees. Please contact the respective vendor for information on prices.
Vouchers are redeemable for any performance, provided that tickets are still available in the desired price category and the voucher is not older than three years from the date of issue. Vouchers can be redeemed through the purchase methods listed above, either by presenting the voucher or by quoting the voucher number during the ordering process. The value of the vouchers will not be paid out in cash. The purchase of new vouchers with old vouchers is not possible.
5. Conclusion of contract via the website stoertebeker-karten.de
5.1 After you have gone through the ordering process and accepted these terms and conditions by clicking the corresponding button, you make a binding offer to purchase by clicking the button "Buy now". Input errors or changes can be made beforehand by clicking on the "Back" button in the browser or on the button provided for this purpose. Or you can click on "Remove" in the shopping cart and the article will be deleted.
5.2 The purchase contract is only concluded when you receive an order confirmation in which all details of your order are listed and we accept your purchase offer explicitly or impliedly (e.g. by sending the tickets or vouchers). As a rule, this is done immediately, at the latest within three working days. In the case of orders paid in advance (bank transfer - see 6.2 below), the contract is only concluded after full and timely receipt of payment in our account. Until then we will keep your order as a reservation. This reservation will expire if you do not pay in time as stated in section 6.2 below.
5.3 Order confirmation
The text of your order will be saved by us. After completion of the order process it can no longer be retrieved. However, we will send you the information from your order with our order confirmation. Of course you can also print or save the details of your order immediately before sending it.
5.4 The contract can be concluded in German and English.
5.5 You agree to the sending of electronic invoices. We can either send them by e-mail in pdf format or deposit them in your user area and inform you accordingly.
6. Payment options
6.1 For the payment of the admission tickets, you can use the payment options announced in each case. Currently we offer payment in advance (bank transfer), by credit card of the providers Visa, MasterCard, American Express, Discover, by giro card maestro, via the payment service provider PayOne of BS Payone GmbH or by immediate transfer of the service provider Sofort GmbH. To secure our credit risk, we reserve the right to exclude certain payment methods in individual cases.
6.2 The purchase of tickets by advance payment is only possible for vouchers or such performances that take place at the earliest three weeks after the date of order. If you have ordered tickets by advance payment, please transfer the full amount stated in the order confirmation in good time so that it reaches the named account within ten days or the date mentioned in the order confirmation. The admission tickets or vouchers will only be dispatched after receipt of payment. If the amount is not credited to our account within this period, the reservation expires and the tickets go back on sale. Payments received late will be refunded to the account from which the payment was instructed.
7. No commercial resale
The purchase of admission tickets for the purpose of commercial resale or their use for commercial advertising or marketing purposes (e.g. prize draws or competitions) is not permitted without our prior written consent. It is also prohibited to resell the tickets at a higher price than that stated on the ticket. If you violate these prohibitions, the tickets will lose their validity.
8. Card deposit or dispatch - Print-at-home
In addition to purchasing tickets directly at the box office, you can either deposit them at the box office, have them sent to you or print them out yourself.
8.1 Tickets deposited at the box office and already paid for can be collected during the opening hours of the box office by presenting the booking number and the identity card of the person collecting the tickets. If the person collecting the tickets and the buyer are not identical, the person collecting the tickets must present a power of attorney from the buyer.
Tickets which have not yet been paid for and which have only been put aside as a gesture of goodwill must be paid for and collected at least two hours before the start of the booked performance. Otherwise, the reservation will expire and the tickets will go on sale again.
8.2 On request, we can also send you tickets by simple post or deposit them for you at the box office. In this case we charge a flat processing fee of 4.00 Euro per order. Furthermore, we will only send tickets if payment has been made at least ten days (receipt of payment) before the day of the performance. If payment is received later, we will deposit the tickets at the box office, where they can be collected in accordance with section 8.1. Please inform us immediately if, contrary to expectations, the tickets have not arrived in time. The tickets will be sent at your risk.
8.3 If you order via https://stoertebeker-karten.de, you have the possibility to print the cards directly on your computer. For this purpose you need the program Acrobat Reader, which you can download here for free. We will not charge you any processing fees for this. In this case the invoice will also be sent to you in electronic form.
9. Legal right of withdrawal
9.1 Consumers are entitled to a legal right of revocation for distance selling transactions and contracts concluded outside business premises, about which we inform you in the following.
Please note, however, that the statutory right of revocation pursuant to § 312 g para. 2 sentence 1 no. 9 BGB does not apply to such contracts which provide for the provision of a service in connection with leisure activities if the contract provides for a specific date or period for the provision of the service. However, this is the case when purchasing tickets for events such as theatre performances or eagle shows. Therefore, your ticket order is binding immediately upon our acceptance and obliges you to accept and pay for the tickets.
9.2 For all other contracts with consumers we inform you about the legal right of withdrawal as follows:
9.2.1 Right of withdrawal
You have the right to cancel this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party, other than a carrier and designated by you, took possession of the goods.
To exercise your right of withdrawal, you must inform us,
Störtebeker Festspiele GmbH & Co. KG,
Am Bodden 100,
by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model cancellation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
9.2.2 Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the cheap standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for this repayment.
We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.
9.2.3 Sample revocation form
(If you want to cancel the contract, please fill out this form and send it back.)
• Störtebeker Festspiele GmbH & Co. KG, Am Bodden 100, 18528 Ralswiek, E-Mail: firstname.lastname@example.org:
• I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only if communicated on paper) • Date
(*) Delete as applicable
End of the revocation instruction and the sample revocation form
10. Exchange or return of tickets or vouchers
We do not take back sold tickets or vouchers and do not exchange them (except if clause 9.2 applys). Neither do we provide compensation for unused seats, unless we are responsible for the reasons. A delayed start of the performance or changes in the cast only entitle the customer to return the tickets and reimbursement of costs if we are responsible for these events and they are of essential importance.
11. Changes, abortion or cancellation of a performance
11.1 We reserve the right to change parts of the performance, namely if an artist is absent (e.g. due to illness), or if the change is necessary for technical or personnel reasons or for safety reasons. As long as we are not responsible for the change and/or the change is not substantial and reasonable for you, you have no right to reduce the price or withdraw from the ticket purchase.
11.2 We always play even in bad weather and rain! If we have to stop the performance without being responsible for it, you can only demand a refund of your ticket price if the stop was made before the intermission. In this case, you must assert your claim in writing within one year of the performance date by presenting the tickets.
11.3 We reserve the right to cancel in cases of force majeure (especially natural disasters, sabotage, strikes, traffic accidents, war, terrorism, including cancellation ordered or recommended by the authorities/police or decided on at our dutiful discretion due to terrorist threats or suspicions or the spread of epidemics) or for reasons of piety. Reasons of piety are deemed to exist if a mourning flag has been or is being ordered or is about to be ordered or carried out in the Ralswiek Region, or if a serious accident or mishap occurs within 24 hours of the start of the event, which is reported in the majority of the media in the Ralswiek Region, or if the incident occurred more than 24 hours ago but the reporting is still present in the majority of the media by special broadcasts, or if comparable events are cancelled due to the same incident.
11.4 If we have to cancel a performance, we will offer you alternative seats on other dates according to availability. If you are unable or unwilling to attend another date, we will refund the admission fee. We do not refund system and processing fees, unless we are responsible for the cancellation. You must then make your claim in writing within one year of the performance date by presenting your tickets. After that a refund is excluded. Further claims for damages are excluded, unless we are responsible.
11. A. Cancellations due to Corona/Covid-19 - Right of withdrawal and voucher redemption
11. A. 1 Right of withdrawal for future cancellations due to Covid-19
We are currently assuming that the risk of infection by the Corona - Covid19 - virus will have been reduced so significantly by the end of the current officially ordered season break that we will be able to stage our performances again without any restrictions from the beginning of the new 2021 season.
However, we can't predict the development and have to expect a longer interruption.
We are pleased that you are buying tickets despite these imponderables and that you are proving your - for us vital - support in this way.
However, for the above reasons, we must reserve the right to withdraw from the ticket purchase agreement in the event that the Corona Covid 19 pandemic leads to further restrictions than those currently foreseeable and for which we are not responsible.
We will, of course, inform you immediately on our website and also via the address provided to us (post, e-mail, telephone) should it become necessary to reschedule or cancel appointments or make other changes and we have to withdraw from the contract. In this case we will immediately refund your ticket prices, but not system and processing fees. Please also inform yourself in good time before the performance date you have booked with us. In the event of our withdrawal, please return your tickets within one year for a refund and give us your bank account details for the refund.
We must exclude any further claims for damages in this connection.
11. A. 2 Voucher redemption for ticket purchases before 08.03.2020
If you have purchased your tickets for the 2020 season before 8 March 2020, we reserve the right, pursuant to Art. 240 § 5 EGBGB (Introductory Act to the German Civil Code), to give you a voucher worth the ticket price instead of a ticket price refund due to the Covid 19 pandemic.
You may redeem the voucher for tickets for another performance in accordance with the regulations on vouchers (see section 4.4).
You can only demand payment of the voucher value if the reference to a voucher is unreasonable for you in view of your personal circumstances or if you have not redeemed the voucher by 31 December 2021. In these cases, redemption must be requested by 31.12.2022 at the latest by presenting the voucher.
12. House rules
12.1 The house rules are the responsibility of the Director and the SF management, who delegate them to the staff. The instructions of the staff must be followed without fail.
12.2 Every visitor must keep the admission ticket with him/her after admission and show it or any other admission authorisation issued to him/her at any time on request.
12.3 Each visitor is entitled to a single admission to the performance indicated on his or her ticket. The admission ticket loses its validity upon leaving the event site.
12.4 Each visitor has to behave in such a way that actors, other visitors, personnel and other third parties are not harmed, endangered or harassed.
12.5 It is forbidden to the visitor,
- to disrupt the course of the event,
- to smoke outside the designated smoking areas,
- to commit, assist or incite criminal, irregular or generally disapproving acts,
- to smear, damage or remove installations and equipment,
- to contaminate the event site,
- to engage in advertising of any kind or to distribute leaflets or other materials, unless this has been expressly permitted by us in writing in advance,
- to use or incite the attendance of the event for political, religious or offensive expression of opinion,
- to photograph, film or otherwise record the event in whole or in part or third parties, insofar as this has not been expressly permitted by us in writing in advance, or
- to occupy a seat for which he does not have a valid ticket.
Dangerous objects such as gas containers, pyrotechnic articles, torches, laser pointers, weapons of any kind and objects that can be used as projectiles (especially bottles and cans) may not be brought along.
12.6 In case of violation of the above mentioned rules we can expel the visitor from the event area. If there is sufficient reason to assume that a visitor will behave in the above-mentioned manner, he may be refused entry to the event site. In such cases, the visitor has no right to a refund of the admission fee.
13. Image and sound recordings
13.1 Image and/or sound recordings of any kind are prohibited for visitors.
13.2 During the performance, we (or any third parties authorised by us for this purpose) may create image and/or sound recordings and publish them on our websites (homepage and social media) and for our own advertising purposes, as well as any commercial interests of third parties (e.g. TV stations). You declare your consent by buying the tickets (also for your children) and every visitor declares his or her consent (also for his or her children) upon entering the event site that, if applicable, image and/or sound recordings may also be created and published by him or her without limitation in time, space or content and, in particular, distributed, broadcasted and made publicly accessible. Consent is given expressly under waiver of any claim to remuneration.
We currently present ourselves on the following online channels:
14.1 We are liable for all damages caused by us or our legal representatives or vicarious agents with intent or gross negligence in accordance with the statutory provisions.
14.2 We shall not be liable for damage caused by us due to slight negligence, unless we have thereby breached an essential contractual obligation, i.e. an obligation the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which you may regularly rely. In this case, however, liability is limited to the damage that we typically had to expect according to the circumstances known at the time of conclusion of the contract.
14.3 The above limitations of liability shall not apply in the event of injury to life, limb or health, in the event of fraudulently concealed defects or in the event of statutory liability regardless of fault (e.g. under guarantee or under the Product Liability Act).
14.4 Insofar as our liability is excluded or limited, this also applies to the liability of our legal representatives or vicarious agents.
15. Applicable law and jurisdiction and dispute settlement procedures
15.1 German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you do not have a general place of jurisdiction in Germany or act as a merchant, representative of a legal entity under public law or representative of special funds under public law, the place of jurisdiction is Stralsund.
15.2 The European Commission has provided a platform for online dispute resolution at the following link:
We are legally obliged to provide this information, but we do not participate in this type of dispute resolution.
15.2 Should any provision of these General Terms and Conditions be invalid, this shall not affect the validity of the remaining provisions.
State: June 2020